WE HOPE YOU LOVE WHAT YOU ORDERED. BUT IN THE OFF-CHANCE THAT YOU DON’T, PLEASE READ OUR RETURN POLICY. WE’LL DO OUR BEST TO TRY TO MAKE THINGS RIGHT FOR YOU, BUT WE’LL NEED YOUR HELP TO MAKE THE PROCESS GO AS SMOOTHLY AS POSSIBLE.
4X4OME RETURN POLICY
RECEIVED THE WRONG PRODUCT?
If you received the wrong product, call us immediately regarding any mistakes with your order. Any problems with the order need to be documented with 4x4ome within seven days of the order receipt date. This helps us to maintain accurate inventory numbers for all of our customers. If you believe an item is missing from your order, please make sure to double-check the order before calling. Inspect packages and packing materials carefully for smaller items. It is easy for small items to hide behind and under the packing material. 4x4ome will elect to find the simplest, quickest, and most convenient way to resolve the issue. We will reimburse return ground freight on any mis-shipped items when it is determined to be the fault of 4x4ome. We want to remedy the situation as simply and as fast as possible.
WHAT YOU NEED TO KNOW BEFORE RETURNING:
If you are returning merchandise after 31 days, a 30% restock fee will apply and store credit will be issued for the balance. You are responsible for paying return freight charges when it is determined that 4x4ome is not at fault. Credit will be issued for the item(s) being returned. We do not refund the original shipping charges. All returns must be in “like-new” condition with all original packaging and documents. If you refuse deliveries from shipping carriers, this will result in penalty charges. The shipping return cost(s) will be deducted from your refund amount. If your shipment was delivered to you and is damaged, please call the carrier who delivered it and report the damage. Once the carrier has been contacted, please call our Customer Service line for further assistance. Please ensure that any return items are packaged securely – 4x4ome cannot be responsible for damages obtained in transit. Please avoid from using duct or electrical tape. 4x4ome cannot accept partially returned items; if you are returning a kit, ensure all kit components are included. Otherwise, no refund can be dispensed. Please take care to ensure the product fits your vehicle before commencing any installation - we cannot accept returned parts that have been installed, disassembled, drilled, welded, cut, painted, or modified in anyway. Failure of part(s) due to use beyond the product’s intended function, incorrect installation, or failure of related part(s) is not covered by warranty or 4x4ome. 4x4ome reserves the right to refuse any return we deem unfit for resale. Any part that, in our opinion, was used, installed, handled, packaged or shipped improperly by the customer will not be eligible for exchange, refund, or warranty. 4x4ome reserves the right to charge a restocking fee or refuse any return order under any circumstance. 4x4ome reserves the right to refuse any shipments where the shipping charges, duties, customs etc. are not prepaid. 4x4ome will refund your payment the same way you paid. Refunds amounting to less than $1.00 USD will not be dispensed unless they are requested by the customer. If your order included any special offer, free parts, gift cards, etc. they must also be returned (with full value, in the case of gift cards) along with the main product return. Otherwise, the full value of said items may be deducted from your refund. Exchanging defective products: 4x4ome will pay for shipping on the outbound replacement product only. We only specify that the product not be damaged or missing components, including the manufacturer’s documentation. Special order, non-stocking, and all electrical items are specifically exempted from this policy and will be assessed for an appropriate re-stocking charge on a case-by-case basis. Including but not limited to: Body Tubs, Made to order carpets/floor mats, Crown performance brake lines, Boomerang tire covers, any and all electrical items, GPS-related items, all audio equipment, all hitch products, all paints, all spray chemicals, and any wheel or tire that has been mounted and installed.
Most of our products are covered by Manufacturer’s Warranty and/or Guarantee and cover the merchandise for a certain period of time after your purchase. We act as the agent between you the customer, and the manufacturer. Check the documentation that you received with the merchandise for more information regarding the product warranty policy. Should your product fail after 30 days, please contact our customer service department and we will assist you in submitting a claim to the manufacturer. To see if you product is still under warranty please call us. We will contact the manufacturer to see if the product is still under warranty. If it is under warranty we will relay the specifications required by the manufacturer to do the warranty. Some warranties are done direct with the manufacturer. All returned items will be inspected by the manufacturer for eligibility of the warranty if needed. We or the manufacturer will replace, or refund the product based on the findings.
WARRANTY RETURNS CAN BE HANDLED IN TWO WAYS
If you need a replacement right away, your card can be charged for the new item and we will ship you out the replacement part. Once the warrantied part is received, inspected and approved we will refund your credit card. You can return the warrantied part, and once the part is received, inspected and approved we will ship you out a new replacement part. All inbound freight is the responsibility of the purchaser (the Customer) if the part needs to be returned after the initial 90 day purchase Products damaged as a result of abuse, misuse, improper repairs or neglected maintenance, improper installation, alteration, or modification will not be covered under the warranty. 4x4ome will not be liable for any indirect, special, incidental or consequential damages from any products sold, which includes inconvenience, labor, legal fees or any other costs incurred while the item was in use and while the item is being inspected for the warranty claim. We will not be responsible for lost or stolen packages mailed back by the customer containing the parts being returned under a warranty claim. As the customer is the shipper he/she will be responsible for filing a lost claim with the shipping company used. Warranties are non-transferable. They are in effect as long as the original purchaser owns the merchandise and for the time agreed upon in the terms and conditions of that warranty or guarantee.
EXCLUSIONS FROM WARRANTIES
Electrical and computer items. Tires. Any problem from misuse or improper installation. Damage to your vehicle. Consequential costs or damages.
TYPOGRAPHICAL & PHOTOGRAPHIC ERRORS
We offer in excess of 20,000 parts and are constantly reviewing this web site for accuracy and completeness. However, we will not be held responsible for any typographical or photographic errors. We reserve the right to modify the price, description and/or photograph of any item without notification. Photographs are intended to be representative and may not reflect the actual product being offered. For returns, exchanges, damaged goods, refunds, complaints, compliments, returns, and order related inquiries you must email your request to firstname.lastname@example.org. You will also need to include the RMA form with your merchandise. For additional information regarding any of our products, please email us at: email@example.com, one of our professionals will contact you within 2 business days.